Shipping Policy

At Lady X Aura, we carefully pack every order and work to get your favourite pieces to you as quickly and safely as possible. Please read the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 24–48 hours after successful order placement and payment confirmation.

During sales, festive periods, product launches, weekends, and public holidays, processing may take slightly longer.

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

2. Standard Shipping

Standard delivery generally takes 3–7 working days after dispatch, depending on your delivery location and courier serviceability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, high order volumes, logistical disruptions, or circumstances beyond our control.

3. Express Shipping

For customers who need their orders sooner, Express Shipping is available for eligible locations.

Express orders are generally delivered within 2–4 working days after dispatch, subject to courier availability and serviceability.

Express Shipping charges will be displayed at checkout before you complete your purchase.

Please note that Express Shipping does not guarantee delivery on a specific date or time unless explicitly confirmed by Lady X Aura.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

Shipping charges may vary depending on the delivery location, order value, shipping method, and promotional offers available at the time of purchase.

Any free-shipping offer will be subject to the terms mentioned during the promotion.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and locations.

For COD orders, partial payment may be required at the time of placing the order, with the remaining amount payable upon delivery.

The applicable advance/partial-payment amount and remaining balance will be clearly communicated during checkout or order confirmation.

COD availability may depend on factors such as delivery location, order value, previous order history, courier serviceability, and other applicable conditions.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared with you wherever tracking is available.

Please allow some time after dispatch for the tracking information to become active.

7. Delivery Address

Please carefully check your name, phone number, and complete delivery address before placing your order.

Lady X Aura will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your delivery address, please contact us immediately. Address changes can only be considered before dispatch and cannot be guaranteed.

8. Delivery Delays

Although we work to deliver your order within the estimated timeframe, delays may occur because of:

• Courier or logistics delays

• Weather conditions

• Public holidays

• High order volumes

• Sale and promotional periods

• Transportation disruptions

• Incorrect or incomplete delivery details

• Remote-area delivery restrictions

• Circumstances beyond our reasonable control

We appreciate your patience in such situations and will assist you with tracking your shipment wherever possible.

9. Failed Delivery & RTO

A shipment may be returned to Lady X Aura if delivery cannot be completed after the courier's attempts.

This may happen because of an incorrect address, customer unavailability, refusal to accept the parcel, failure to respond to courier calls, or other delivery-related reasons.

If an order is returned to us, we may contact you regarding re-shipment. Any applicable re-shipping charges may be payable by the customer.

For COD orders, repeated refusal or non-acceptance of shipments may affect eligibility for future COD orders.

10. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please notify us as soon as possible.

We strongly recommend taking clear photographs or an unboxing video showing the package and its condition before and during opening. This may help us investigate the matter with the courier partner.

11. Wrong, Missing or Damaged Products

If you receive an incorrect, missing, or damaged product, please contact Lady X Aura customer support promptly after delivery.

Please provide your order number and clear photographs/videos of the product and packaging when requested. Our team will review the issue and assist you according to our applicable policies.

12. Shipping During Sales & Festive Periods

During major sales, festive seasons, new collection launches, and promotional events, order volumes may be significantly higher than usual.

Processing and delivery may therefore take longer than our standard estimated timelines.

We appreciate your patience and understanding during these periods.

13. Delivery to Remote Locations

Delivery timelines and shipping availability may vary for remote or difficult-to-service locations.

If a location is not serviceable by our courier partners, we may be unable to fulfil the order to that address.

14. Contact Us

For questions regarding your order or shipment, please contact the Lady X Aura customer support team through the contact details provided on our website.

Please keep your order number ready when contacting us so that we can assist you efficiently.

Important Note

By placing an order with Lady X Aura, you acknowledge that delivery timelines are estimates and may be affected by circumstances beyond our control.

We will make reasonable efforts to process, dispatch, and deliver your order as quickly as possible.