Terms of Service

Welcome to Lady X Aura. These Terms of Service govern your use of our website, ladyxaura.com, and your purchase of products from us.

By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Lady X Aura

Lady X Aura is an online fashion store offering clothing and related products through our website.

We reserve the right to update, modify, or discontinue any product, service, collection, offer, or website feature at any time without prior notice.

2. Website Use

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or functionality of the website.

• Copy, reproduce, distribute, or misuse our website content without permission.

• Use our website to transmit harmful, misleading, or malicious material.

3. Product Information

We make reasonable efforts to display accurate information about our products, including product descriptions, photographs, colours, sizes, prices, and availability.

However, slight differences in colour, appearance, texture, fit, or finish may occur due to photography, lighting, screen settings, manufacturing variations, or the nature of the fabric and product.

Customers are encouraged to carefully review the product description and size information before placing an order.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may cancel the affected order or contact you regarding an alternative resolution.

In the event that an order is cancelled after payment has been received, the applicable amount will be processed according to our applicable refund or store-credit policy.

5. Orders

When you place an order with Lady X Aura, you are making a request to purchase the selected products.

An order is considered accepted only after it has been successfully processed by us.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

• Product unavailability

• Incorrect product or pricing information

• Payment issues

• Incorrect customer information

• Suspected fraudulent or unauthorized transactions

• Technical or system errors

• Other circumstances affecting our ability to fulfil the order

If we cancel an order after payment has been received, the applicable amount will be handled according to our refund policy.

6. Pricing & Payments

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Product prices, discounts, promotional offers, shipping charges, and other applicable charges may change from time to time.

We are not responsible for errors caused by technical or system issues, although we will take reasonable steps to correct such errors when identified.

You are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

7. Promotions & Discounts

Promotional offers, discount codes, sale prices, and other offers may be subject to specific terms and conditions.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

Lady X Aura reserves the right to modify, suspend, or withdraw any promotional offer at any time.

8. Shipping & Delivery

Orders will be processed and delivered in accordance with our applicable Shipping Policy.

Delivery timelines provided on our website are estimates and may vary due to courier delays, weather conditions, holidays, incorrect addresses, serviceability limitations, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Once an order has been dispatched, changes to the delivery address may not always be possible.

9. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Customers must meet the eligibility requirements and follow the procedure specified in that policy.

Our Return & Exchange Policy may include specific conditions relating to the time period for raising a request, product condition, tags, packaging, sale products, exchange availability, and applicable charges.

Please review the Return & Exchange Policy before placing an order.

10. Cancellations & Refunds

Order cancellations and refunds are subject to our applicable Cancellation and Refund Policy.

Depending on the circumstances and the applicable policy, an eligible amount may be refunded or provided as store credit.

Certain charges, including applicable shipping, COD, payment-processing, or handling charges, may be non-refundable where specified in the relevant policy.

11. Customer Information

When placing an order or creating an account, you agree to provide information that is accurate, complete, and up to date.

This may include your name, email address, phone number, billing information, and shipping address.

Lady X Aura is not responsible for delays, failed deliveries, or other issues caused by incorrect or incomplete information provided by the customer.

12. Intellectual Property

All content available on ladyxaura.com, including but not limited to the Lady X Aura name, logo, photographs, product images, graphics, videos, designs, text, product descriptions, and website content, is owned by or licensed to Lady X Aura unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

13. Third-Party Services

Our website may use third-party services or platforms to support functions such as payment processing, shipping, analytics, website hosting, communication, and other services.

Your use of certain third-party services may also be subject to their respective terms and policies.

Lady X Aura is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

The website may occasionally be unavailable due to maintenance, updates, technical issues, service interruptions, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Lady X Aura will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable law.

16. Changes to These Terms

Lady X Aura may update these Terms of Service from time to time.

Any changes will become effective once the updated Terms are published on our website. Your continued use of the website or placement of orders after such changes are published constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to the use of our website, products, orders, or services shall be subject to the applicable laws and jurisdiction of India.

18. Contact Us

If you have any questions about these Terms of Service, your order, our products, or any of our policies, please contact the Lady X Aura customer support team through the contact information provided on our website.

By using ladyxaura.com or placing an order with Lady X Aura, you acknowledge that you have read, understood, and agreed to these Terms of Service.